Without being HR: practical guide to harassment and incivility (French only)

Description

In many organizations, managers are called upon to manage situations involving incivility, conflict or workplace harassment without necessarily having human resources expertise. Yet they are often the first people to receive a disclosure, concern or complaint, and their interventions can have significant repercussions for both the people involved and the organization. This training provides clear reference points, concrete tools and the reflexes needed to intervene appropriately, meet their obligations and help maintain a healthy and safe workplace.

Program
Understand the essential distinctions between harassment, violence, sexual violence, incivility, cyberharassment and other problematic behaviours.
Understand what falls within management rights and what does not.
Know the basic legal obligations and managers’ responsibilities regarding prevention and intervention.
Recognize situations that require intervention and know how to respond when a concern, report or complaint is brought to your attention.
Master the steps in the process for handling a complaint or report, from receipt to follow-up.
Understand your role as a manager and distinguish it from the role of the designated person responsible for handling complaints.
Integrate good practices to intervene diligently and in a structured manner.

Why take this training?
Because as a manager, you are often the first person employees turn to when a problematic situation arises. This training will help you understand your responsibilities, distinguish situations involving incivility, conflict and harassment, and know how to respond when a concern, report or complaint is brought to your attention. You will leave with concrete tools, clear reference points and the right reflexes to intervene effectively, even without human resources expertise.

Refund policy: Registrations are non-refundable. However, if an unforeseen event prevents you from attending the training, you may transfer your place to a colleague. Simply notify us at least 48 hours before the event.